Skip to main content

Maintenance Agreement (MA)

A 12-month maintenance and support agreement to keep your product stable after launch, with a predictable budget and a pool of hours for fixes and small improvements.

Keep your product stable after launch, without ad-hoc fire drills.

With a predictable pool of support hours, you get a clear channel for requests, faster fixes, and steady improvements that keep the product healthy over time.

MA Plans

Start-up

Timeline: 12 months

Investment: THB 92,000

What's included:

  • Man-hours per year: 48 hours‍
  • Faster response for issues instead of ad-hoc support
  • A predictable yearly maintenance budget
  • A small pool of hours for continuous improvements

Business

Timeline: 12 months

Investment: THB 140,000

What's included:

  • Man-hours per year: 96 hours‍
  • More maintenance capacity to keep the product healthy
  • Faster turnaround for small enhancements
  • Better continuity on design/content updates

Enterprise

Timeline: 12 months

Investment: THB 320,000

What's included:

  • Man-hours per year: 288 hours‍
  • A larger pool of hours for continuous improvements
  • Less context switching and faster execution on recurring requests
  • A steady maintenance rhythm to reduce incidents and technical drift

Trusted by teams across APAC and beyond to ship better products, faster.

Who this is for

  • Teams that want a reliable maintenance baseline after launch
  • Products that mainly need bug fixes, small enhancements, and regular content/design updates
  • Businesses that want predictable turnaround and a clear support processwant a practical CRO rhythm without heavy ongoing overhead

What you get

  • A defined support channel and a clear process for logging and prioritizing requests
  • Faster bug fixes and maintenance tasks within a pre-agreed pool of hours (no ad-hoc negotiation each time)
  • A healthier, more stable product over time through regular fixes, small enhancements, and ongoing housekeeping

Scope

We review the current state of the application and identify key risks and quick stability improvements.

We support outstanding bugs in work delivered by Criclabs within the agreed scope and hours.

We use the allocated hours for small enhancements, design updates, and content uploads based on priority.

You have a clear support channel for server-related coordination and incident communication.

Each tier includes a defined annual hour allocation to use across maintenance tasks.

Out of scope

  • Off-hour support without prior notice (requires 15 days notice; late notice is billed at THB 2,000/hour)
  • Major feature development or large redesigns unless explicitly added
  • Support for third-party codebases not built by CRIC unless explicitly agreed

How it works

Confirm scope, support channels, system access, and priority areas. Run the preliminary audit.

Log requests, estimate effort against the hour pool, execute, and share status updates.

Monthly summary of hours used, work completed, and next priorities.

12 reviews

Working with CRIC has been a great experience. Their team is professional, detail-oriented, and very knowledgeable. They bring clarity and structure to every discussion

Napatsorn Wutthithien

Founder, CEO

"We're highly satisfied with Cric's work quality and streamlined process. Their expertise in digitizing our sales process exceeded expectations. We're pleased with the results and plan to continue working with them to enhance our web application with new features."

TSA

Founder, CEO

"Criclabs exceptionally fulfilled their promise with an addition of supplemented extras. The team constantly exhibit professionalism and were always available for any given development. The accompaniment of both materials and communication methods always being readily available to you on different digital platforms is outstanding."

Passawat Kingngern

Marketing Director

"Professional working process, They delivered a lot more than we expect in the way they envision our branding into the design of the website."

Nakamol

CEO & Founder of Waymaker

"Criclabs exceeded our expectations by consistently delivering everything on time. Their commitment to timeliness was impressive and ensured a smooth project completion."

Na-pajra Umpudh

CEO

"Every stakeholder is happy, and deliverables are neat and on time"

Maelyn

Managing Partner of M & Sullivans Co., Ltd

"They exceeded expectations by delivering our website promptly and maintaining excellent communication. The team's remarkable friendliness, expertise, and high-caliber work made it a pleasure to collaborate – truly setting them apart from other agencies in the region."

Rachot Vejanurug

Co-Founder and CMO - EY Clinic

"Criclab’s expertise in revamping our website and scaling our organic traffic was truly commendable. The exponential growth we experienced in such a short time was beyond our expectations. We're now empowered with a powerful online presence, all thanks to their strategic efforts."

Suphachet Kopatta

CEO - Adecor